I have a sordid history with Starbucks and my mug. I can speak singularly about my mug even though years have passed because I’ve been using the same mug now for…jeez…probably 5 years or so. Before that, I had another one. And before that, I think it was the mug I used in High School. Needless to say, I’m a regular mug user and expect some respect for it.
For as many years as Starbucks has had a drive-through in Atlanta, I have had difficulty getting across the understanding that I have a mug and I’d like coffee poured into it. No cream, no sugar, no flavors - just coffee. Isn’t that what Starbucks is famous for? Countless times, there is simply no understanding my simple request over the drive-through speaker.
Me: “I have a mug I’d like to get filled with coffee.”
Starbucks: “You’d like a spiced tea latte and what?”
That’s just one very memorable example of my problem. This evening, I asked for a small milk and a fill-up for my mug. What I got surprised me beyond anything I could have imagined.
I handed over my mug, confirming that I need a small milk too (for the boy). They handed back my mug, but no milk. Without thinking much about it, I drive forward (I’m not much of a “let me tell you how to do your job” kind of guy) realizing at the same time that they forgot the boy’s milk.
Then I take a sip from my mug and realize that it’s no more than a mug full of pure, white milk. I’m not against milk - I enjoy it as much as the next 4-year-old. It’s just a bit of a shock when you pay $2.00+ for 16oz. of Mayfield milk. And expect 180°F dark roasted coffee.
Come on Starbucks! You totally screwed me! And damn it - I’m not the guy that bothers to fix my food order in a drive through.
The thing is this: Starbucks should support the environment a little better and have some expectation that their customers will have mugs they’d like to reuse for coffee products.
Don’t fill a paper cup and hand it to me to pour into my mug. Don’t make me repeat myself like I’m an unintelligible buffoon at your drive up. For god’s sake - don’t fill my coffee mug with virgin-white milk!
Surely there are other customers out there that have some secret handshake with the speaker attendant to get their request handled accurately and efficiently. What is your secret?!?
NOTE: Cross-posted from gradin.comcomments powered by Disqus